At Livisca, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit Livisca.com, create an account, contact us, or purchase our products.

By accessing or using our website and providing your information to us, you acknowledge this Privacy Policy and consent to the collection and processing of your information where consent is the applicable basis.

1. About Livisca

Livisca is a brand owned and operated by Mutagen. The website www.livisca.com is operated by Mutagen, and all sales, orders, payments, products, customer services, and other transactions conducted through the website are undertaken by Mutagen under the Livisca brand.

For the purposes of these Terms and Conditions, “Livisca,” “Mutagen,” “we,” “us,” and “our” shall refer to the business entity operating the Livisca brand and website, as applicable.

Livisca

Legal Business Name: [Mutagen]
Business Address: [h-402 Ajnara le garden, Pardhan Market, nearby Gulshan Bellina Road, Sector 16B, Roza Yakubpur, Greater Noida, Ghaziabad, Uttar Pradesh 201318]
Email: [info@livisca.com]
Phone: [+91-9650777500]
Website: www.livisca.com

2. Information We Collect

When you use Livisca.com, we may collect information that you voluntarily provide to us or that is generated through your use of the website.

This may include:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• PIN code, city, and state
• Order and purchase information
• Account/login information
• Customer support communications
• Product reviews or feedback
• Information submitted through contact forms
• Transaction and payment status information
• IP address
• Browser and device information
• Website usage and interaction information
• Cookies and similar technology data

We collect only information reasonably necessary for operating our website, processing transactions, providing customer support, improving our services, and fulfilling applicable legal requirements.

3. Payment Information

Payments made through Livisca.com may be processed using PhonePe Payment Gateway and/or other authorized payment service providers.

Depending on the payment method selected, you may be required to provide payment information such as UPI details, debit/credit card information, net banking information, or other payment credentials directly through the applicable payment provider.

Livisca does not ordinarily receive or store your complete card number, CVV, UPI PIN, internet banking password, or other confidential payment authentication credentials when these are processed directly by the payment service provider.

Payment providers may independently collect and process information necessary to complete and secure your transaction in accordance with their own privacy policies and applicable requirements.

PhonePe states that its payment gateway supports online payment processing, while its privacy policy separately describes how it collects, uses, stores, and otherwise processes personal information.

4. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

• Create and manage customer accounts
• Process and fulfil orders
• Process and verify payments
• Deliver products to customers
• Provide order confirmations and updates
• Handle returns, refunds, replacements, and cancellations
• Respond to customer enquiries and complaints
• Provide customer support
• Prevent fraudulent or unauthorized transactions
• Maintain website security
• Improve our website, products, and services
• Maintain transaction and accounting records
• Send service-related communications
• Send marketing communications where permitted and/or consented to
• Understand customer preferences and website usage
• Comply with applicable legal, regulatory, tax, accounting, and contractual obligations

We do not intend to use your personal information for purposes materially unrelated to those described in this policy without an appropriate legal basis or consent where required.

5. Order & Delivery Information

When you place an order, we collect information necessary to process and deliver your purchase.

This may include your name, phone number, email address, delivery address, PIN code, order details, and payment status.

Relevant information may be shared with logistics companies, courier partners, fulfilment providers, and other service providers where necessary to deliver your order and provide related services.

6. Cookies & Similar Technologies

Livisca.com may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

• Remember your preferences
• Maintain your shopping cart
• Keep you signed in
• Understand website traffic
• Analyze website performance
• Improve the shopping experience
• Measure marketing campaign effectiveness
• Detect suspicious or fraudulent activity

You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect website functionality.

Where required, we may provide additional cookie controls or obtain consent before using certain non-essential cookies.

7. Analytics & Advertising

We may use third-party analytics, advertising, and marketing technologies to understand how visitors interact with our website and to improve our marketing.

Depending on the technologies implemented on Livisca.com, these may include services such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar platforms.

These providers may use cookies or similar technologies according to their own privacy practices.

Where legally required, appropriate consent mechanisms will be used for non-essential tracking technologies.

8. Marketing Communications

If you subscribe to our newsletter, promotional messages, or other marketing communications, we may use your email address or phone number to send information about:

• New Livisca products
• Special offers
• Discounts
• Wellness content
• Product recommendations
• Promotional campaigns
• Brand updates

You can opt out of marketing communications using the unsubscribe option provided in applicable messages or by contacting us.

Opting out of promotional communications will not prevent us from sending necessary transactional messages relating to your orders, payments, account, or customer support requests.

9. WhatsApp, SMS & Email Communications

Where you provide appropriate contact details and consent where required, Livisca may communicate with you through email, SMS, phone, or WhatsApp for purposes such as order confirmations, shipping updates, customer support, abandoned-cart reminders, offers, and other relevant communications.

You may request to stop promotional communications at any time.

10. How We Share Information

We do not sell your personal information as a business practice.

We may share relevant information with trusted third parties where necessary to operate our business and provide services, including:

• Payment gateway providers
• Banks and payment networks
• Courier and logistics companies
• Website hosting providers
• E-commerce technology providers
• Email and communication service providers
• Analytics providers
• Marketing service providers
• IT and security service providers
• Professional advisers
• Government authorities or regulators where legally required

We aim to limit information shared with service providers to what is reasonably necessary for the applicable purpose.

11. PhonePe Payment Gateway

Livisca may use PhonePe Payment Gateway to facilitate online transactions.

When you choose a payment method processed through PhonePe, certain information may be processed by PhonePe according to its applicable terms and privacy practices.

PhonePe describes itself as an RBI-authorised Payment Aggregator and provides payment gateway services to merchants.

You can review PhonePe's current privacy practices separately:

PhonePe Privacy Policy

12. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website and third-party service providers may use appropriate security technologies and practices to protect information and transactions.

PhonePe states that its payment platform uses security infrastructure and transaction protection measures for payments processed through its services.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account passwords, OTPs, UPI PINs, and other authentication credentials and should never share such confidential credentials with unauthorized persons.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, dispute resolution, fraud prevention, contractual, or legal purposes.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

14. Your Choices & Rights

Subject to applicable law, you may contact us regarding your personal information, including to request:

• Access to information we maintain about you
• Correction of inaccurate information
• Updating incomplete or outdated information
• Deletion of information where applicable
• Withdrawal of consent where processing is based on consent
• Opt-out from promotional communications
• Resolution of privacy-related complaints or grievances

Certain information may need to be retained even after a deletion request where retention is required for legal, accounting, fraud-prevention, transaction, or other legitimate purposes permitted by law.

15. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will apply prospectively and may affect our ability to provide services that require the relevant information.

For example, we cannot process and deliver an online order without the information necessary to complete that transaction.

16. Children's Privacy

Livisca.com is not intended to knowingly collect personal information directly from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

17. Third-Party Websites

Our website may contain links to external websites, social media platforms, payment providers, or other third-party services.

Livisca is not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

18. Business Transfers

If Livisca or the business operating Livisca.com undergoes a merger, acquisition, restructuring, sale, or transfer of all or part of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

19. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law or legal proceedings
• Respond to lawful requests from government authorities
• Protect our legal rights
• Investigate fraud or security incidents
• Protect customers and the public
• Enforce our website terms and policies

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, payment systems, technology, or applicable requirements.

The updated policy will be published on Livisca.com with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

21. Grievance & Privacy Contact

For privacy questions, requests, complaints, or concerns regarding your personal information, please contact:

Livisca – Privacy/Customer Support

Legal Business Name: [Mutagen]
Business Address: [h-402 Ajnara le garden, Pardhan Market, nearby Gulshan Bellina Road, Sector 16B, Roza Yakubpur, Greater Noida, Ghaziabad, Uttar Pradesh 201318]
Email: [info@livisca@gmail.com]
Phone: [+91-9650777500]
Website: www.livisca.com

Customer Support Hours:
Monday to Sunday: [10:00 AM To 7:00 PM]

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.