Shipping & Delivery Policy

Thank you for shopping with Livisca. We are committed to delivering your herbal teas, wellness products, and supplements safely and efficiently.

This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, charges, tracking, and related conditions for purchases made through Livisca.com.

1. Shipping Coverage

Livisca currently ships orders to serviceable locations across India.

Delivery availability depends on the PIN code, courier partner coverage, product availability, and other logistical factors.

We reserve the right to temporarily restrict delivery to certain locations where courier or logistical services are unavailable.

2. Order Processing Time

Once your order and payment are successfully confirmed, we normally process the order within 1–2 business days.

Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

During sales, festivals, promotional campaigns, or periods of unusually high order volumes, processing may take slightly longer.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

These timelines are estimates and not guaranteed delivery dates.

Actual delivery time may vary depending on the customer's location, courier partner, weather conditions, transportation availability, public holidays, local restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Livisca may offer free shipping above a specified minimum order value or as part of promotional offers from time to time.

Any free-shipping offer may be subject to minimum order values, eligible products, delivery locations, or other promotional conditions.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation through your registered email address, mobile number, SMS, WhatsApp, or other available communication channel.

Please ensure that the contact and delivery information entered during checkout is accurate.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or your account on Livisca.com, depending on availability.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient's full name
• House/Flat/Building number
• Street/Locality
• City
• State
• Correct PIN code
• Active mobile number

Livisca will not be responsible for delays or failed deliveries resulting from incomplete, inaccurate, or incorrect information provided by the customer.

8. Change of Shipping Address

If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible.

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may not be able to modify the shipping address.

9. Delivery Attempts

Our courier partner may contact you using the mobile number provided during checkout to complete the delivery.

If a delivery attempt is unsuccessful because the customer is unavailable, the courier partner may make another delivery attempt according to its operational policy.

Customers are requested to remain reachable when their order is out for delivery.

10. Undeliverable or Returned-to-Origin Orders

An order may be returned to us as Return to Origin (RTO) if delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address
• Incorrect PIN code
• Customer unavailable after delivery attempts
• Customer refusing to accept the package
• Invalid or unreachable phone number
• Courier service restrictions at the delivery location

If a prepaid order is returned to us, any applicable reshipment or refund will be handled according to our Cancellation and Return/Refund Policies.

Additional shipping charges may apply where a customer requests reshipment due to an incorrect address or unsuccessful delivery caused by customer-provided information.

11. Delayed Delivery

While we make reasonable efforts to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

• Severe weather conditions
• Natural disasters
• Transportation disruptions
• Courier operational delays
• Public holidays
• Strikes
• Government restrictions
• Remote delivery locations
• High order volumes
• Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your order number.

12. Damaged Package at Delivery

We take reasonable care to ensure that products are properly packed before dispatch.

If the outer package appears severely damaged, opened, tampered with, or compromised at the time of delivery, we recommend documenting the condition of the shipment before opening it.

Please take clear photographs and, where possible, an unboxing video if you notice any issue with the package or product.

Claims relating to damaged, missing, incorrect, or defective products will be handled according to our separate Return & Refund Policy.

13. Missing or Incorrect Products

If your package is delivered but an item is missing or you receive a product different from what you ordered, please contact Livisca customer support within the timeframe specified in our Return & Refund Policy.

Please provide your:

Order number, product details, photographs of the received package/products, and unboxing video where available.

This information will help us review and resolve your request.

14. Shipment Marked Delivered but Not Received

If the tracking information shows that your order has been delivered but you have not received it, please first check with family members, reception/security personnel, neighbours, or anyone else who may have accepted the shipment on your behalf.

If you are still unable to locate the shipment, contact our customer support team as soon as possible with your order and tracking details so that the matter can be raised with the courier partner.

15. Multiple Shipments

In some cases, products from the same order may be shipped separately due to stock availability, packaging requirements, or operational reasons.

You may therefore receive more than one shipment for a single order.

Where applicable, separate tracking details may be provided for each shipment.

16. International Shipping

Livisca currently [does not offer international shipping / offers international shipping to selected countries].

If international shipping is introduced or available, applicable shipping charges, customs duties, taxes, import restrictions, and estimated delivery timelines may vary depending on the destination country.

Remove this section entirely if you only intend to sell within India.

17. Shipping During Sales & Festivals

During major sales, promotional events, festivals, or periods of high demand, order processing and delivery may take longer than usual.

We appreciate your patience during such periods and will make reasonable efforts to dispatch orders as quickly as possible.

18. Cancellation, Returns & Refunds

This Shipping & Delivery Policy only covers the processing, shipment, and delivery of orders.

For other order-related matters, please refer to our separate:

Cancellation Policy
Return & Refund Policy

The eligibility and procedure for cancellation, replacement, return, or refund will be governed by the respective policy published on Livisca.com.

19. Contact Us

If you have questions about your shipment or need assistance tracking an order, please contact us:

Livisca
Legal Business Name: Mutagen
Customer Support Email: info@livisca.com, support@livisca.com
Customer Support Phone: +91-9650-777-500
Business Address: H-509, Ajnara Le Garden, Ek Murti Chowk, Sector 16B, Greater Noida West, UP - 201009
Website: www.livisca.com

Customer Support Hours:
Monday to Saturday: 10AM to 7PM

When contacting us about an existing order, please include your Order Number so we can assist you more efficiently.