Welcome to Livisca. These Terms & Conditions govern your access to and use of our website and the purchase of products available through our online store.

By accessing, browsing, or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully before using the website or placing an order.

1. About Livisca

Livisca is a wellness brand offering herbal green teas, Ayurvedic-inspired products, nutraceutical supplements, herbal supplements, and other wellness products.

Throughout these Terms & Conditions, “Livisca,” “we,” “us,” and “our” refer to the business operating the Livisca brand and website. “You,” “your,” “customer,” and “user” refer to any individual accessing or purchasing through our website.

Legal Business Name: [Mutagen]
Business Address: [h-402 Ajnara le garden, Pardhan Market, nearby Gulshan Bellina Road, Sector 16B, Roza Yakubpur, Greater Noida, Ghaziabad, Uttar Pradesh 201318]
Email: [info@livisca@gmail.com]
Phone: [+91-9650777500]
Website: www.livisca.com

Customer Support Hours:
Monday to Sunday: [10:00 AM To 7:00 PM]

2. Acceptance of Terms

By accessing our website, creating an account, submitting information, placing an order, or making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

3. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian laws to make purchases through our website.

If you are under 18 years of age, you should use this website only under the supervision and with the consent of a parent or legal guardian.

4. Products & Services

Livisca offers herbal teas, wellness products, herbal supplements, nutraceutical supplements, and other related products.

We make reasonable efforts to provide accurate product information, including product names, descriptions, ingredients, quantities, photographs, usage information, and pricing.

However, actual product packaging, colours, labels, appearance, or other characteristics may occasionally differ from the images displayed on the website due to packaging updates, photography, screen settings, or manufacturing changes.

All products are subject to availability.

We reserve the right to add, modify, improve, or discontinue products at any time, subject to applicable laws.

5. Health & Wellness Disclaimer

The information provided on Livisca.com, including product descriptions, ingredients, benefits, blogs, articles, wellness information, and other content, is intended for general informational purposes only.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Our herbal teas, dietary supplements, nutraceutical products, and wellness products are intended to support general wellness as described on their applicable labels and are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted by applicable regulatory requirements.

Customers who are pregnant, breastfeeding, taking prescription medication, have allergies, have an existing medical condition, or are undergoing medical treatment should consult a qualified healthcare professional before using any supplement or herbal product.

Always read the product label, ingredient information, recommended usage, warnings, and instructions before consumption.

6. Account Information

Certain website features may require you to create an account or provide personal information.

You are responsible for ensuring that the information you provide is accurate, complete, and current.

You are also responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please notify us if you suspect unauthorized access to your account.

7. Orders

By placing an order on Livisca.com, you confirm that the information provided during checkout, including your name, email address, phone number, billing details, and delivery information, is accurate and complete.

After placing an order, you may receive an acknowledgement or confirmation through email, SMS, WhatsApp, or another available communication channel.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect product information or pricing
• Payment failure
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete customer information
• Technical or system errors
• Circumstances preventing us from fulfilling the order

Any cancellation and related refund will be handled according to our separate Cancellation Policy and Refund/Return Policy, as applicable.

8. Product Pricing

All prices displayed on Livisca.com are stated in Indian Rupees (INR) unless otherwise mentioned.

Applicable taxes and other charges will be displayed or included as required.

We reserve the right to change product prices at any time. Such changes will generally not affect orders already successfully confirmed, except where there is an obvious pricing, system, or technical error.

9. Payments

Customers may pay for purchases using the payment methods available during checkout.

Online payments may be processed through PhonePe Payment Gateway and/or other authorized payment service providers.

Depending on availability, payment options may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Supported Wallets
• Other payment methods displayed during checkout

Payment transactions may be subject to additional terms, authentication requirements, and security checks imposed by your bank, card issuer, UPI provider, or payment service provider.

Livisca does not directly control banking networks or third-party payment processing systems.

10. Failed or Pending Payments

If a payment is unsuccessful, pending, or debited from your account without successful order confirmation, please contact our customer support team and provide your order and transaction details.

Any automatic reversal of an unsuccessful transaction may depend on the processing timelines of your bank, card issuer, UPI provider, or payment gateway.

Where payment has been received by us but an order cannot be fulfilled, any applicable refund will be handled according to our separate refund and cancellation policies.

11. Offers, Coupons & Promotions

Livisca may occasionally offer promotional discounts, coupon codes, combo offers, introductory offers, subscription benefits, or other promotions.

Each promotion may be subject to its own terms, including minimum purchase requirements, validity periods, product eligibility, and usage restrictions.

Unless otherwise stated, promotional benefits cannot be exchanged for cash or combined with other offers.

We reserve the right to modify or discontinue promotional offers where permitted by applicable law.

12. Shipping, Cancellation, Returns & Refunds

Shipping, order cancellation, returns, replacements, and refunds are governed by separate policies published on our website.

Customers are requested to review the relevant policies before placing an order:

Shipping & Delivery Policy
For information regarding shipping charges, serviceable locations, dispatch, and delivery timelines.

Cancellation Policy
For information regarding order cancellation eligibility and procedures.

Return & Refund Policy
For information regarding returns, replacements, damaged or incorrect products, and refund eligibility.

These policies form part of the terms governing purchases made through Livisca.com.

13. Accuracy of Website Information

We make reasonable efforts to ensure that information available on our website is accurate and current.

However, typographical errors, technical errors, incorrect pricing, inaccurate product information, or other unintended errors may occasionally occur.

We reserve the right to correct errors and update information where necessary.

14. Intellectual Property Rights

All content available on Livisca.com, including but not limited to the Livisca name, logo, product names, product packaging, photographs, graphics, illustrations, videos, written content, website design, and other creative materials, is owned by or licensed to the applicable Livisca business entity unless otherwise stated.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or otherwise use our intellectual property without prior written authorization.

15. Permitted Use of Website

You may use Livisca.com only for lawful personal and commercial transactions permitted through the website.

You must not:

• Attempt unauthorized access to our website, server, or systems
• Introduce viruses, malware, or harmful software
• Conduct fraudulent transactions
• Impersonate another individual or organization
• Scrape or copy website content without authorization
• Interfere with website functionality or security
• Use the website for unlawful purposes

We may restrict or terminate access where fraudulent, abusive, unlawful, or harmful activity is reasonably suspected.

16. Third-Party Services

Livisca may use third-party service providers for functions such as payment processing, logistics, website hosting, analytics, communication, and technology services.

Your use of certain third-party services may also be governed by the respective provider's terms and privacy practices.

Livisca is not responsible for the independent operation of third-party websites and services except to the extent required by applicable law.

17. Privacy

Your privacy is important to us.

Personal information collected through Livisca.com will be processed according to our separate Privacy Policy and applicable legal requirements.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Livisca will not be responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the website or its services.

Nothing contained in these Terms & Conditions is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

19. Force Majeure

Livisca will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, telecommunications failures, payment network disruptions, or other unforeseen events.

20. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions from time to time.

Changes will become effective when the revised Terms & Conditions are published on Livisca.com, subject to applicable law.

We encourage users to review this page periodically.

21. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers, disputes relating to the website, transactions, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts at [City, State, India].

22. Contact Information

For questions regarding these Terms & Conditions or your use of Livisca.com, please contact:

Livisca
Legal Business Name: [Mutagen]
Business Address: [h-402 Ajnara le garden, Pardhan Market, nearby Gulshan Bellina Road, Sector 16B, Roza Yakubpur, Greater Noida, Ghaziabad, Uttar Pradesh 201318]
Email: [info@livisca@gmail.com]
Phone: [+91-9650777500]
Website: www.livisca.com

Customer Support Hours:
Monday to Sunday: [10:00 AM To 7:00 PM]